The Long Road – Making Friends with Customs

Argentina, Hermes, International, Panamerican, South America

WeberThroughout the planning stages of this adventure we struggled over whether shipping a vehicle to Argentina was the best idea or not. We had obvious concerns about cost and clearing our vehicle through Argentine customs but never worried about issues on the US side. [side note: we did consider Uruguay but then our agent told us we couldn’t ship there without expatriate transfer orders and now after arriving in South America we’ve learned that Zarate, AR is a less expensive option all around ] As you may have already read in our previous post “Houston We Have a Problem!“, the US side was a nightmare due to the inadequacies of our state-side shipping agent (Warning: DO NOT USE: Sea & Air Experts). However, our agent here in Buenos Aires, Weber Servicio Internacionales, is 5 star; the family owed company in Buenos Aires was established by Francisco Weber and his brother over 55 years ago. It was comforting that they seemed to know exactly what was going on and who to talk to in a respectable, professional manner. 

Claims – part I:  Our vehicle is registered in Colorado, USA, a title holding state; meaning, if you have a loan on the vehicle the lender holds the title as a lien until the loan is satisfactorily repaid. We approached this issue a number of times and from a couple of directions within the months preceding our departure. We also had numerous conversations with our US agent who clearly didn’t have the ability to see the big picture and thought we’d satisfied the requirements.  We really should’ve known when our trusting guts told us things were not going to go smoothly when we showed up to the Houston receiving warehouse and they didn’t have any idea we were coming, then later asked for the title. After our vehicle arrived and in our initial dealings with customs we learned that Argentinian law requires drivers to carry the original title in the vehicle at all times and must be presented to an officer if you should get pulled over.  That being said, our black and white notarized copy was not going to be accepted.  We needed the original title.  After numerous hours on the phone with USAA and working every angle we could think of, we had a color, notarized copy in the mail. 

Shippingcont1Claims – part II:  With a new document in the mail I jumped in a tiny car with Francisco Weber (who speaks German & Spanish) and Nicolas (who speaks Spanish & some English) and off we were to the port to continue negotiating. From the second we stepped out of the car Francisco seemed to know everyone he walked past and was sure to give them a hug and the customary kiss greeting or at the least a “Heeeeeyyyy” with some sort of open armed hand motion or fist bump.  After providing a passport and finger prints I was ‘sworn’ in and given a badge so I could enter the gated section where customs and the unloading docks where. Francisco approached the customs agent that would eventually help us unload the container, hopeful we were making progress but of course it was lunch hour, so we had to wait. About 30 minutes pass by when finally the customs agent and two other men with hammers brought us to the container that held our overlander. What a relief to know that our container was actually there!

I held my breath as a few locks were cut and the doors were slowly opened. An exhale of relief…there it was, our truck in tact and seemingly in the condition we had left it with the exception of a bit of dust. I climbed into the container and was able to connect the battery while the two men with hammers dislodged the supports on all four tires. I sat in the drivers seat and again held my breath as I turned the key…without hesitation Hermes started right up. I must say that is was a fun and unique experience reversing out of a 20 foot container, then driving through the aisles of a customs warehouse to the inspection point. Workers turned there heads and smiled as I drove by as if it was the most exciting part of their day, I know it was mine 🙂

Yes, fully in tact overlander

Now another clock is ticking; with Hermes out of the container we have 5 days to produce the proper documentation and remove the vehicle before we start getting charged ‘storage fees’. We were diligent to make digital copies of important documents prior to our departure so, determined, I searched city streets for a Kiosko that would print a double-sided, color document that I could provide Weber Servicio something worth another attempt with customs.  Realizing the different paper sizes I also had to work to ensure proper alignment and cut to size so it looked (somewhat) official.  With one more piece of paper in hand, we spent the better half of the afternoon waiting for the “persona correcto” to arrive…unfortunately, we were unable to connect so we try again tomorrow.

Claims – part III:  The following morning, we were able to speak with “ la persona correcto” only to find out that our only option was to obtain a copy of the title that has been certified by an “Apostille“. When I heard this, my heart sank because I had no idea what that meant or where to start. So what else do you do when you have no idea where to begin, ask Google. After reading what an Apostille actually is and how to obtain it I was also able to find a service that was designed to help those in a similar situation. PERFECT! came to the rescue with getting a color copy of our title, notarized, certified, signed off by the New York Secretary of State and sent via DHL. Although we missed the Friday evening cut off, it was in the mail Monday for delivery on Wednesday or Thursday.

Weber International
Francisco, German and Chad

Claims – part IV:  Monday morning rolls around after a nice weekend and German Weber, my Argentine agent, asked me to come in to sign some customs paperwork. Upon my arrival the FedEx truck was just dropping off the color, signed and certified copy of my title I requested from USAA the previous Thursday (not the Apostille). When we opened up the package we all thought it may be worth at least giving it one more try, so Francisco and I were off to customs to give it one last shot before giving up and waiting for the Apostille copy. After a ridiculous conversation between the two of us speaking in broken English and Spanish we arrived at the customs office. We were the only ones there this time, walked right in and as if they had never requested the Apostille they signed off on all the documents and it was off to the Port to begin another round of inspection and verification. Three hours later, with what seemed to be a dozen different agents and two inspections I was in the drivers seat pulling out of the customs warehouse and on my way. It was a surreal feeling driving the streets of Buenos Aires in our truck we had so patiently yet painfully waited for these past weeks.

Seriously… it was that simple. I have been waiting for the time when I can finally say, that this has all been wonderful but now I’m on my way.

Houston We Have A Problem !

Hermes, International, Panamerican, South America

 Let me begin by saying that shipping a vehicle overseas can be a logistical nightmare; there are so many pieces to the puzzle it will make your head spin. I’ll give it a whirl to see if I can make it clear enough to make sense of it all. Private shippers, meaning those who do not have a license with a shipping company to utilize their services (like us), must use an “licensed agent” to coordinate all shipping logistics. Remember that there is a departure port and an arrival port, therefore you are required to have an “agent” at each; and yes you guessed it, that is a separate payment, I mean, agent per port.  The hired agent is the single point of contact for the drop off warehouse, container packing, trucking company (carrier), the departure port and the shipping company itself. Keep in mind you are working with dual agents, one from each country, so in the end you’re essentially coordinating 7 companies to get your vehicle overseas from point A to B. Here is a little sketch to put it into perspective….

Shipping logistics
A good agent on both sides is critical for success

We felt as though a brief explanation of the over all process was necessary before giving an update as to where we are in reuniting our beloved truck; so I hope that helps. When we dropped off Hermes at the warehouse for receiving and customs it was quite sketchy but we were assured everything was okay and on track by our agent. We spent the next few days in Houston tying up loose ends and catching up with friends, assuming everything was going according to plan. Upon arrival our arrival in Buenos Aires we got through our first hurdle of getting Lucia, our 2 year old foxhound/cattledog, out of customs and felt like things were off to a great start. I contacted our agent to confirm the expected arrival date only to find out that they were having significant issues with the receiving warehouse who missed the customs deadline in order to make our expected ship out of Houston (1 week delayed). Adding insult to injury, the warehouse failed to inform our agent that they missed the cut off and were having additional issues with “the paperwork”, so they claimed, and were not able to get our container cleared in time for the next ship out the following week (2 week delay). I immediately began micromanaging the situation, to include calling customs on my own to find out what the issue may really be.

Keep calm
Keep calm

At this point patience was beyond thin and I went straight to the owner of Sea and Air Experts; he informed me that he was changing the warehouse, carrier and shipping company all together to assure our shipment would be on its way. However, it wasn’t over, yet another speed bump:  Labor Day!  (additional 3 week delay). Ok, deep breath, it will be okay, we are in Buenos Aires – we are trying really hard not to complain but, begrudgingly, days and budget tick by.

Our agent assured us we were cleared for the next ship scheduled: September 15th, 2015. The paperwork was submitted and the truck completely cleared through customs on a ship stamped for anytime on or after the 15th of September. Low and behold, the shipping company was running ahead of schedule and moved the sail date to September 13th.  Our paperwork was stamped for the 15th, and already within the 72 hour window couldn’t be changed (4 week delay); so yes, you guessed it, yet another week.  Having made our lodging arrangements for the original ship date we are now checking out the day the truck was supposed to arrive and it’s still sitting in Houston, not scheduled to depart for another week.  The blows to the chin keep coming.

After four weeks of delays our truck is finally confirmed as loaded on the “Monica” shipping vessel leaving Houston, TX for Buenos Aires on September 22! We are thrilled with anticipation of its arrival…we just hope everything is in place on the Argentinian side and things go much smoother!


The Search for an Overlander

Hermes, International, Panamerican

The search for the right overlander is important because it is going to be your ‘home‘ for an extended period of time. Your ‘home’ needs to be reliable, safe and of course rugged enough to get you where you want to go. Some will suggest that when traveling international you should be inconspicuous, try not to bring attention to yourself. However, as a 6’3″ red-head we feel like we are going to stand out no matter what so we might as well travel comfortable and enjoy our ride.

We began the search on craigslist within our home state of Colorado; scouring posts for a sportsmobile, truck or whatever would fit our travel needs. Although a sportsmobile seemed like a great option it was either a bit more than our budget would allow or the amount of work needed to get it up to long haul condition would have broken the bank. As the weeks went on our search began to widen to the point where we were looking nationwide. Finally, a Silverado 1500 with low miles appeared. The truck was in excellent condition, meticulously maintained and had the start to what we wanted for our trip.

After 8 long weeks of searching for our house-on-wheels we decided to go for it and take a risk on the sight-unseen Silverado – the major hitch being that the truck was in California. After several, several days of negotiations we bought one way tickets to San Jose and rolled the dice.  After some of the conversations and the seller’s request that we make the transaction in cash we had a lot of logistics to work through and some doubt that the sale would in fact take place.  Buying and selling a vehicle on Craigslist can be risky and this seller was concerned enough to put us through some hoops.  We arrived and made our way over to the meeting place check in hand and putting our trust in the seller to make this all happen. We knew exactly who he was when he drove by, the truck is a beautiful beast.

Purchased Hermes from CA
Meet Hermes, picked up from California

Large capacity transmission fluid cooler
Fabtech 6″ lift
35″ Nitto Trail Grappler tires
Flowmaster exhaust
Nerf bars
SnugTop camper shell
Rockford Fosgate amplifier and 2 12’s
Rear sway control bar



Besides being awed by the truck, we were also intrigued by this guy; strolling up looking like Hollywood.  He even stopped the young waitress in her tracks and never before have either of us seen someone stumble for words like she did, we still laugh about it.  I asked what he did and he said a family mental health professional, “Changing the world one family at a time”.  But mostly he’s an avid climber, he had just returned from climbing El Capitan.

Purchasing the overlander
Exchanging papers at the bank

Off we were on a test drive and to the bank to finalize the deal.  Everything checked out and we were anxious to get on the road. This was a quick trip with three long days of driving to make it back to work on Monday morning.  We were sent on our way with an admiration of our courage and we were pleased to have the first major logistic of finding our Overlander that we now call ‘Hermes’, a reference to the God of land travel.

Retrofits for Travel (Details on each to follow)

Sleeping Plateform
Auxiliary Power – Dual Battery System
Cargo Rack

Maddie Kolb
Maddie Kolb checking out the ride